Modular controls help make maintenance straightforward. Replace the relevant head-control module instead of treating the machine as one inseparable system.
Engineering is a team effort. So is your next project.
From our home in Zhongshan, we work with customers on weighing equipment and packaging systems—from layout and manufacture to commissioning and training.
It weighs product in several hoppers, then selects a combination close to the target weight. The selected portions are discharged together for packaging.
02What information should I prepare for technical support?+
Please share the model and serial number from the machine nameplate, a description of the issue, any alarm message, and clear photos or a short video.
03How can I get the correct operating manual?+
Contact HISOON with your model and serial number so the relevant documentation can be identified for your machine and configuration.
04How do I request replacement parts?+
Send the machine model, serial number and photos of the part. Include its part number if available so compatibility can be checked before ordering.
05What warranty applies to my equipment?+
Refer to the warranty terms in your quotation or purchase agreement. For a specific question, contact HISOON with the machine serial number and order details.